Job Fitness and Customer Service Officer, Launceston

Fitness and Customer Service Officer

• Demonstrated exceptional front-line service with good communication skills
• Proven background in fitness instruction and member support
• Ongoing, Part Time (0.7FTE) role based in Launceston

About the opportunity

The Fitness and Customer Service Officer in our Sport Unigym team in Launceston serves as the friendly face of Unigym, welcoming and assisting members, visitors, and callers in person, by phone, or online. The ideal candidate will possess a passion for fitness and creating a welcoming, supportive environment for all participants. As a Unigym Fitness and Customer Service Officer, you will play a key role in delivering engaging and effective group fitness classes, ensuring that members are motivated, challenged, and supported throughout their fitness journey. Additionally, the candidate should have the ability to conduct fitness assessments for members. This position will be regularly rostered to work outside the ordinary hours of 7am to 6pm Monday to Friday and/or to regularly work weekends and/or public holidays.

What you’ll do:

• Provide customer service to internal and external Unigym clients, acting as the primary contact for Unigym member inquiries—greeting and assisting both new and existing members and visitors in person, by phone and online, with a warm and professional manner.
• Complete administrative duties such as filing, scanning, photocopying, data entry, restocking reception forms, and organising storage areas.
• Carry out scheduled cleaning tasks throughout Unigym to ensure hygiene, safety, and a welcoming environment, ensuring cleanliness and professional presentation of reception, foyer, group fitness spaces, weights and cardio areas, and public areas, ensuring laundry, signage, and supply stocks are up to date.
• Process electronic transactions including stock sales and reconcile daily financial transactions.

What we’re looking for:

• Good customer service and communication skills, with the ability to engage warmly and professionally in person, by phone, and online and motivate fitness participants.
• Ability to manage multiple tasks in a busy reception environment, maintaining accuracy with enquiries, bookings, payments, and administration.
• Competence in using gym management systems (e.g. XPLOR), point-of-sale equipment, and standard office software for member and transaction records.
• Reliable, organised, and adaptable team member, available to work flexible hours including weekends, early mornings, and evenings.
• Ability to deliver group fitness classes and fitness assessments

Salary details

Appointment to this role will be at HEO 3 and will have a total remuneration package of up to $84,397 pro rata comprising base salary within the range of $65,113 to $72,134 pro rata plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile.
• For further information about this position, please contact Kieran Perry, Sports Coordinator, Write to the company
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

Position Description - Fitness and CSO (501834).pdf

Applications close Wednesday, 3 December 2025, 11.55pm

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.